SHIPPING POLICY
We provide FREE shipping for all orders in the U.S.!
We ship 5 days a week, Monday - Friday, except for major holidays. Orders placed over the weekend will begin being processed on Mondays. Because everything is hand made by Toula, once an order is placed, it typically takes 5-7 business days to create. Large custom pieces can take up to 2 weeks. We will notify you once your order is shipped and provide a tracking number.
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At this time we do not provide international shipping...but soon my babes...soon.
RETURN POLICY
GENERAL RETURN:
Here at Make My Day Design we want to make sure our products meet the highest standards.
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However, since we are a small business, we are unable to offer refunds if you change your mind about an order, or dislike it for any reason. We are happy to offer store credit or exchanges for products returned unused & without damage within 14 days of purchase. If you would like to exchange or receive store credit for your item, please contact us within 7 days of receipt to be eligible for exchange or store credit. After your item is received, our team of professionals will inspect the product to ensure it was returned in its original condition, and begin processing your return. The money will be refunded in its original form of payment. If the product is returned damaged in any way or if you initiated the return after the 14 calendar days from purchase, you will not be eligible for a refund.
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Customers are responsible for return shipping costs and shipping costs for the replacement.
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Any customized items, large art pieces, and items that have been used are not available for exchange. Packing materials must be used for return shipment to prevent damage in transit.
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DAMAGED MERCHANDISE:
Sometimes these things happen! We will happily replace any defective or broken merchandise. Please contact us within 30 days of receipt of item to qualify for repair or exchange.
We will cover the return shipping and shipping for the replacement or repaired item.
In order to qualify for an exchange, please include the date of purchase and an image of the defective item. If the item was purchased from a store other than our online shop, at this time we are unable to exchange it. If your item arrived damaged during shipping, please send an image when you contact us for repair or replacement.
If you contact us after 30 days, we cannot guarantee repair or replacement. Please take care when mailing any items back to us. We cannot be responsible for any further damage which occurs during transit.
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MACRAME WORKSHOPS
Workshop cancellations will be fully refunded If canceled before 24 hours prior to the workshop, minus the transaction fee. If cancelled within 24 hours of the workshop; an online store credit will be given to you. To cancel a workshop please contact us directly.
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If there is anything in our return policy that is unclear to you, please do not hesitate to contact us through the channels provided below.
PAYMENT METHOD
Make My Day Design accepts the following forms of payments through our website, and in person: PayPal, Apple Pay, and most major credit cards. In person, at markets we also accept Venmo and cash.
WHOLESALE INQUIRIES
Make My Day Design is happy to work with businesses across the country who want to support our work! Please visit our direct Faire link to place your wholesale order. If you are not a Faire Business Member, use our contact form on the homepage to reach out to us and receive a list of the products we wholesale.